We are sorry to hear that there is an issue with your purchase, if you would like to return it for a refund or exchange please click the link below and follow the onscreen instructions.
Your return is Free if you have a TOWER London account, if not a charge of £3 will be deducted from your refund.
Exchanges, Faulty returns and shipping errors are always Free of charge.
Please fill in your invoice paperwork that you received on purchasing indicating whether you would like a refund or an exchange and include it in your return. If you would like an exchange please make a note of the size you would like and an exchange will be processed if the requested size is available
Your item MUST be in its original or suitable packaging ( I.e. boxed and wrapped) and in NEW condition. Items returned that are worn and deemed not to be faulty will be returned to you.
-Please retain and keep safe your return reference/tracking number as this will be needed to trace your return should any issues arise.
Once your return has been received by us at our London warehouse, please allow up to 7 Working days for your exchange or refund to be processed.
We will email you once we have processed your return.
Click HERE to create your return label.